A masking request is a text submission to the protection service. Finding five names in that submission does not mean five requests. Requests are not words, pages or AI tokens.

Example: Submitting a short email for masking is one request, even if it contains several names and phone numbers. Sending a revised version is another request.

Text-volume (token) limits apply as well as request limits. A token is a small piece of text used to measure usage, not one masked name. Free and Developer request figures are equivalents calculated from a token allowance: longer text can use it up in fewer submissions. A document may create several submissions, so the allowance is not a guaranteed number of documents or AI replies. Paid workspace plans can also have token overage charges; check your Billing limits.

AI credit: AI credit is a money allowance for model usage through NeutralAI. It is separate from masking. The model, input length and response length determine how far it goes; it does not buy a fixed number of messages. If you use your own AI provider account, you pay that provider separately; BYOK within NeutralAI is available from Team onwards.